United Driver Services Inc.’s
Accessibility Policy & Multi-Year Accessibility Plan

This 2014-21 accessibility plan outlines the policies and actions that United Driver Services Inc. (“UDS”) will put in place to improve opportunities for people with disabilities and to comply with the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”).

Statement of Commitment

UDS is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the AODA.

Implementation Timeframe: 

Effective immediately and ongoing


UDS will provide training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code (the “Code”) as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees and other staff members.

UDS will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessibility laws:

  • UDS will provide written training materials and/or a presentation to explain: (1) the requirements of the accessibility standards referred to in the Integrated Standard, O. Reg 119/11; and (2) the requirements of the Code as it pertains to persons with disabilities (as required by section 7 of the Integrated Standard, O. Reg 119/11); and
  • UDS will also provide Customer Service Training for all employees who deal with members of the public and/or other third parties (as required by section 6 of the Customer Service Standard, O. Reg 429/07).

Implementation Timeframe: 
By January 1, 2015 and ongoing; however, Customer Service Training effective immediately and ongoing

Information and communications

UDS is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs. If UDS develops new websites between January 1, 2014 and January 1, 2021, it will ensure all new websites and content on those sites conform with WCAG 2.0, Level A.

UDS will take the following steps to make ensure existing feedback processes are accessible to people with disabilities upon request by January 1, 2015:

  • UDS will provide clients and members of the public with a number of feedback options including: email, phone, fax and personal visit to our office.

UDS will take the following steps to make sure all publicly available information is made accessible upon request by January 1, 2016:

  • UDS will provide clients and members of the public with information in an accessible format upon request.
  • UDS will respond to such requests as soon as practicable.

UDS will ensure that all websites and content conform with WCAG 2.0, Level AA by January 1, 2021.

Implementation Timeframe: 
By January 1, 2014 to January 1, 2021 as identified above.


UDS is committed to fair and accessible employment practices.

We will take the following steps to notify the public and staff that, when requested, UDS will accommodate people with disabilities during the recruitment and assessment processes and when people are hired:

  • Prospective applicants will be advised of the availability of accommodations by the Hiring Manager.
  • UDS will notify employees of its ability to provide accommodations on any job postings.

UDS will develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability.

We will ensure the accessibility needs of employees with disabilities needs are taken into account if UDS is using performance management, career development and redeployment processes.

UDS will take the following steps to prevent and remove other accessibility barriers identified:

  • Assess, review, and alter (if required) policies and procedures on a frequent basis to ensure compliance with the AODA.


Implementation Timeframe: 
January 1, 2016 and ongoing

Design of Public Spaces

UDS will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to its offices in public spaces.

Implementation Timeframe: 
January 1, 2017 and ongoing

Service Disruption

In the event of a service disruption, we will notify the public of the service disruption and alternatives available.

Implementation Timeframe: 
Effective immediately and ongoing


Policy Review


UDS will review and update this policy at least once every five years. The first version of this policy will be reviewed no later than January 1, 2019.

For more information

For more information on this accessibility plan, please contact:

Lloyd Pollack

170 Brockport Drive Suite, 203A, Toronto, ON M9W 5C8

Accessible formats of this document are available free upon request.