UNITED DRIVER SERVICES INC.’S

Accessible Customer Service Plan:
Providing Goods and Services to People with Disabilities

United Driver Services Inc. (“UDS”) is committed to excellence in serving all customers including people with disabilities.

Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, UDS will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed at reception or otherwise in a practical location suitable for notification of the particular disruption.  

Training

UDS will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

 

Individuals in the following positions will be trained:

UDS will train all employees who interact with members of the public or other third parties. This includes: drivers, office staff and reception.   

This training will be provided to current staff during and will thereafter be provided to new staff during orientation.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • UDS’s plan related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • What to do if a person with a disability is having difficulty in accessing UDS’s goods and services

Staff will also be trained when changes are made to your accessible customer service plan.

Feedback process

Customers who wish to provide feedback on the way UDS provides goods and services to people with disabilities can do so by way of email, letter, phone, or other required method.

Send us any feedback, suggestions or complaints:

Email: info@uds.ca

Mail:
United Driver Services Inc.
170 Brockport Drive, Unit 203A, Toronto, ON M9W 5C8
Phone: 416-675-2141

Customers can expect to hear back as soon as practicably possible.

Notice of availability

UDS will notify the public that our policies are available upon request on its website.  

Modifications to this or other policies

Any policy of UDS that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.